Pulmonology Product Updates

Product Support

Frequently Asked Questions

At Veracyte, we are committed to continuing to invest in a robust pulmonology testing pipeline that will bring even more meaningful data to inform oncologic treatment decisions. Thank you for your patience during this time and for your partnership in our shared pursuit to serve patients.

 

What is the last date that you will accept a patient sample for testing?

We will be able to accept samples received by December 31, 2024. We will not be able to process patient samples received after December 31, 2024.

What will happen if I send patient samples for testing after December 31, 2024?

The samples cannot be processed for testing. Please note that due to the volume of samples our lab receives, we will not be able to return your submitted samples.

Will past test results still be available to view via the Veracyte Provider Portal?

Yes. You will continue to have access to the Veracyte Provider Portal to view all test results. Visit the portal here: https://portal.veracyte.com/login.

What do I do with the sample collection kits after December 31, 2024?

All sample collection kits will need to be discarded after December 31, 2024.

  • Please discard the RNAprotect tube in a biohazard waste container.
  • All other sample collection materials can be discarded in regular trash.
  • All components of the Veracyte provided NanoCoolâ„¢ shipper are made from benign materials that have no extraordinary disposal rating. They should be disposed of in accordance with local, state, and federal regulations.

Will a reminder be sent prior to December 31, 2024?

Yes. A final reminder will go out to all active customers approximately one month before this deadline to submit samples for testing.

 

Who may I contact if I have additional questions?

Please contact Veracyte Client Services below or your designated Medical Science Liaison.